(Miree) Hi Gary, Happy New Year. What you are referring to is Airport Assistance, which you can use the diplomatic queue if you hold an APEC card or you can hire for departures & arrivals. This service can consist of any thing from assistance with check-in at airline counter, Fiscal counter assistance for exemption/payments, assistance through immigration, assistance with Visa on Arrivals, assistance with collection of luggage, assistance through customs & delivery to waiting driver/hotel driver or getting a taxi. Basic cost of this service is Rp175,000 plus additional for early flight departures & arrivals, porter fees & a Visa on Arrival. Contact person and number to book this service is Pan Suratijo, 08151854254. Regards, Miree.